Posts tagged timepiece
By Jennifer Heebner
This story appears in the JCK Magazine.
Retail Details: Maddaloni Jewelers’ Lou Maddaloni
The watch man on Swiss tourbillons, Florida sushi, and Long Island guys’ nights out
1. What’s your most memorable sale and why?
A few months back, a client of mine expressed interest in buying a very special timepiece by Ulysse Nardin. So I arranged a visit to its U.S. head quarters in Boca Raton, Fla. The customer suggested we fly down on his private jet. Then, Ulysse Nardin was nice enough to welcome us with a sushi lunch and a private viewing of their spectacular timepieces. It was during that visit that my client purchased a limited edition royal blue tourbillon set with round diamonds and blue baguette-cut sapphires for $400,000, as well as a few others.
2. What’s the best idea you’ve come up with for your store?
We recently instituted a watch collectors club that meets two to three times per year. At the meetings, we host a five-course dinner in the store—with tablecloths and silverware—and have [representatives of ] a featured watch brand come and speak, bring in their newest products, and talk about limited editions and introductions for the year ahead. It’s kind of a guys’ night (we have cigars). The club fosters the interests of watch collectors and connects them to others who share their passion.
3. When you walk through your front door, what do you like most about your store?
I have to say that when I come into the store every morning, I look forward to the people I work with. The Mad daloni team is dedicated to giving each customer a positive experience. Customer retention has been a key to the success of my business.
4. How do you differentiate your store from the competition?
We are passionate about watches. Maddaloni can converse about the finer points—like swan-neck gaskets underneath screw heads—of models we don’t even stock. Sometimes we know more about models than the brand representatives or stores that do carry them. We also write down everything—any and all information the customer gives, from their pets to the type of car they drive—on a job envelope. Even the most mundane information can be a tool to use in a future sale.
5. What was your finest hour in customer service?
We had a customer buying a particularly complicated platinum limited-edition perpetual-calendar pocket watch, which also happened to be the last one available in the world! In the midst of the sale, it became evident there was a screw loose inside the watch; the head of the screw had actually broken off inside. Since we have a Swiss-trained timepiece technician on premises, we were able—in the span of a few short hours—to disassemble the watch, remove the screw, and fabricate a new one from scratch, right there in the store. The watchmaker then reassembled the watch, and Maddaloni delivered the piece, a $102,000 sale, in time for the owner’s dinner plans that night. If that watch had had to go back to the manufacturer, it would have been sent back to Switzerland and would have taken four to six months to repair.
|Print article||This entry was posted by maddaloni on January 18, 2011 at 2:53 am, and is filed under 2011 Trends, Diamonds, Long Island Jewelry, Long Island NY, Long Island Timepieces, Timepiece Collectors, Timepiece collectors, Uncategorized, long island jewelers, long island watch repair, maddaloni, timepiece Trends, watch, watch collectors. Follow any responses to this post through RSS 2.0. You can leave a response or trackback from your own site.|
All fine timepieces require routine maintenance and servicing. Most overhauls last 3 to 4 years simply due to the longevity of the oils used for lubrication inside the movement. When the oil lubricants begin to dry up the moving parts of the mechanisms begin to produce friction, which cause the parts to breakdown, affecting the accuracy of the watch. If your mechanical watch is running more than 2 to 3 minutes fast or slow it may be time for an overhaul. Make sure your watchmaker:
-Completely disassembles the watch in order to clean, oil, and time, using state of the art equipment
-Cleans all moving parts with specialized cleaning solvents. Properly lubricates with only the highest-grade lubricants and oils .
-Tests for accuracy. Your watch should be tested with perfect timing over period of 72 hours to assure accuracy, water resistance, and proper operation of all functionality.
|Print article||This entry was posted by maddaloni on November 17, 2010 at 11:03 pm, and is filed under Long Island Jewelry, Long Island Timepieces, chronograph watch, ny watch repair. Follow any responses to this post through RSS 2.0. You can leave a response or trackback from your own site.|
Congratulations to Ulysse Nardin Monaco Timepiece, to have been chosen as the special limited edition watch for the Monaco Yacht Show (Sept. 22-25). The show is packed with extravagant events and visited by the worlds most elite. The MYS has not only been committed to providing visitors with everything luxury, they are raising funds for Duchenne Muscular Dystrophy, a rare genetic illness that affects boys: one birth in 3500.
This very special timepiece is in all black with a bit of midnight blue elements on the dial (hands and some of the markers). The steel case is covered in a matte black vulcanized rubbercoating. The case is 45.8mm wide (200 meters water resistant) and has a rotating diver’s bezel and a rubber strap with a black ceramic link on each end. The clasp is also done in black ceramic. Inside the automatic movement lies a subsidiary seconds dial and power reserve indicator. On the back of the watch you can see the movement along with a special “Monaco” image on the sapphire exhibition window. The Ulysse Nardin Monaco 2010 Marine Diver watch will be limited to just 100 pieces.
|Print article||This entry was posted by maddaloni on September 22, 2010 at 3:15 pm, and is filed under Fashion, Long Island Jewelry, NY Jewelry, Timepiece collectors, Ulysse Nardin, Watches, Watches / Jewelry, all black watches, long island diamonds, long island jewelers, long island watch repair, ny watch repair, watch collectors, watch complications, watch repair. Follow any responses to this post through RSS 2.0. You can leave a response or trackback from your own site.|