Posts tagged Long Island
By Jennifer Heebner
This story appears in the JCK Magazine.
Retail Details: Maddaloni Jewelers’ Lou Maddaloni
The watch man on Swiss tourbillons, Florida sushi, and Long Island guys’ nights out
1. What’s your most memorable sale and why?
A few months back, a client of mine expressed interest in buying a very special timepiece by Ulysse Nardin. So I arranged a visit to its U.S. head quarters in Boca Raton, Fla. The customer suggested we fly down on his private jet. Then, Ulysse Nardin was nice enough to welcome us with a sushi lunch and a private viewing of their spectacular timepieces. It was during that visit that my client purchased a limited edition royal blue tourbillon set with round diamonds and blue baguette-cut sapphires for $400,000, as well as a few others.
2. What’s the best idea you’ve come up with for your store?
We recently instituted a watch collectors club that meets two to three times per year. At the meetings, we host a five-course dinner in the store—with tablecloths and silverware—and have [representatives of ] a featured watch brand come and speak, bring in their newest products, and talk about limited editions and introductions for the year ahead. It’s kind of a guys’ night (we have cigars). The club fosters the interests of watch collectors and connects them to others who share their passion.
3. When you walk through your front door, what do you like most about your store?
I have to say that when I come into the store every morning, I look forward to the people I work with. The Mad daloni team is dedicated to giving each customer a positive experience. Customer retention has been a key to the success of my business.
4. How do you differentiate your store from the competition?
We are passionate about watches. Maddaloni can converse about the finer points—like swan-neck gaskets underneath screw heads—of models we don’t even stock. Sometimes we know more about models than the brand representatives or stores that do carry them. We also write down everything—any and all information the customer gives, from their pets to the type of car they drive—on a job envelope. Even the most mundane information can be a tool to use in a future sale.
5. What was your finest hour in customer service?
We had a customer buying a particularly complicated platinum limited-edition perpetual-calendar pocket watch, which also happened to be the last one available in the world! In the midst of the sale, it became evident there was a screw loose inside the watch; the head of the screw had actually broken off inside. Since we have a Swiss-trained timepiece technician on premises, we were able—in the span of a few short hours—to disassemble the watch, remove the screw, and fabricate a new one from scratch, right there in the store. The watchmaker then reassembled the watch, and Maddaloni delivered the piece, a $102,000 sale, in time for the owner’s dinner plans that night. If that watch had had to go back to the manufacturer, it would have been sent back to Switzerland and would have taken four to six months to repair.
|Print article||This entry was posted by maddaloni on January 18, 2011 at 2:53 am, and is filed under 2011 Trends, Diamonds, Long Island Jewelry, Long Island NY, Long Island Timepieces, Timepiece Collectors, Timepiece collectors, Uncategorized, long island jewelers, long island watch repair, maddaloni, timepiece Trends, watch, watch collectors. Follow any responses to this post through RSS 2.0. You can leave a response or trackback from your own site.|
The signature cut of Royal Asscher, the inimitable, patent protected Royal Asscher Cut is considered to be one of the most beautiful diamond cuts ever created. It now features in a series of collections designed by Lita Asscher, sixth generation Asscher diamantaire.
In addition to the ‘Asscher Diamond Collection’, the company has unveiled their new collection named ‘Stars of Africa’ the collection feature floating diamonds that float freely inside natural sapphire domes, like “snowflakes” inside a snow globe. All are set in 18k yellow, white, or rose gold and range in price from $4,950 to $7,900. The collection now boasts pendants and earrings, absolutely breathtaking! All will be available at Maddaloni Jewelers 12/22 and 12/23.
|Print article||This entry was posted by maddaloni on December 21, 2010 at 10:19 pm, and is filed under 2010 new trends, Diamonds, GIFTS, Gold, Long Island Jewelry, celebrity earrings, celebrity jewels, long island jewelers, maddaloni. Follow any responses to this post through RSS 2.0. You can leave a response or trackback from your own site.|
Henry Designs Jewelry is as unique as it is stunning. Henry has consistently delivered the best quality in each piece he creates. Boasting only D-E-F color and VS clarity diamonds in his pieces, Henry provides classic designs that are not only wearable but timeless. The entire collection will be on display at Maddaloni Jewelers from December 21st to December 24th at 5pm or check out the collection online for price and availability.
|Print article||This entry was posted by maddaloni on December 21, 2010 at 9:44 pm, and is filed under 2010 new trends, Diamonds, Fashion, GIFTS, Gold, Uncategorized, celebrity jewels, earrings, long island jewelers, maddaloni, pendent. Follow any responses to this post through RSS 2.0. You can leave a response or trackback from your own site.|